FAQ

A clear overview of how we work, how we manage your property, and what support you can expect from our team.

We're here to help you

Are you looking for specific information?

Below you will find the most common questions from owners and guests.

Categories

Real Estate Management

Everything related to your property management, operations, and day-to-day business.

Guest Support & Reservations

Information for guests and how we handle check-ins, communications, and unexpected events.

General Assistance

Processes, payments, policies, and troubleshooting.

Investments

How we transform a property into a performing asset and how to enter the world of investments with us.

01

Management and Operations

We manage your property from start to finish to generate revenue. We handle listings, pricing, guest communications, cleaning, maintenance, and reporting.

Mainly, keep the property in good condition. We'll take care of the rest.

It must be secure, furnished, and compliant with short- or medium-term rental regulations. If anything is missing, we'll help you.

We work with a clear and transparent commission model based on monthly revenue. You'll receive a detailed report every month.

02

Insurance and Guarantees

Yes. We use multiple layers of protection: security deposits, guest verification, and platform guarantee programs.

You notify us, we collect the evidence, and manage the matter directly with the platform or insurance company.

A standard home insurance policy plus specific coverage for short-term rentals.

We document everything, open the case, and follow the process until the refund is received.

03

Services and Operating Hours

Property onboarding, listing creation, dynamic pricing, housekeeping coordination, guest management, maintenance, monthly reporting, and investment consulting.

Internal management during business hours, guaranteed guest assistance for check-in, check-out and emergencies.

Of course. Just contact us to schedule an appointment at our office.

Always. Each owner has a dedicated WhatsApp line, email, and digital reporting.

04

Investments & Real Estate Strategy

Contact us, we'll analyze your budget and objectives, and define the most suitable strategy.

We evaluate the potential, prepare a revenue projection, agree on the management model, and launch the property.

We use dynamic pricing, market analysis, and personalized positioning to maximize occupancy and revenue.

It depends on the market and the area, but we'll guide you on the ideal timing.

Still have questions?

If you haven't found what you're looking for, contact us.

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Contact

Office

Suzy Queue 4455 Landing Lange, England, 40018-1234